Implementation & Hardware Selection

RMS Consulting has all the abilities to guide you through the POS System evaluation phase, offer you a number of implementation and end-user training options, and will be there for you on an ongoing basis. We can provide you with front-to-back POS Solutions, or can work with your existing infrastructure to take your current POS System and turn it into a state-of-the-art retail management solution.

Our implementation strategies are designed to give you the best value for your technology investment while maximizing the benefits of your new POS Solution. With both remote and onsite (for local customers) training options, RMS Consulting implementation methodology fits a variety of budgets and skill levels.

 

End-User Training

We offer a number of end-user training programs to support retailers of all sizes, budgets, and skill levels.  Our primary method is remote deployment and support where we execute a train-the-trainer approach.  We give you all the skills you need to manage both Point of Sale and Back Office Applications so you can pass the necessary skills on to your employees and get the most out of your new system.

RMS Consulting focuses 100 percent of resources on the implementation and support of Candela and complementing products.  Our support team has over 60 years combined experience in the Point of Sale and Retail Management Industries and we have been deploying and supporting Candela since 2009. RMS Consulting is your best-bet moving forward for the implementation and ongoing support of Candela RMS.  Our unique implementation methodology allows us to support our customers across North America regardless of size or location.

 

Ongoing Support

Do you have technical questions about the RMS Consulting? Do you want to have access to an RMS expert if you are having an emergency? At RMS Consulting, we can answer all your questions or provide emergency technical support any time of day, any day of the week. With over 60 man years of experience and a large installed base of RMS users across the world, the support team at RMS Consulting is your best source for assistance.

Standard Hours Support

Standard support is offered during normal business hours in  Monday to Friday from 9:00AM to 6:00PM EDT (GMT – 4:00).

After Hours Support

At RMS Consulting, we understand retail doesn’t necessarily operate 9 to 5, Monday to Friday. If you have an after hours technical support emergency, we are available to you 24/7.

*After-hours support is available on an emergency basis only

 

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